FAQ

We specialize in professional, compassionate remediation for all types of biohazard incidents, including Unattended Death, Suicide, Crime/Trauma Scene Cleanup, vehicle accident cleanup, and extreme Hoarding where human or animal waste may be present.

Yes, we are available 24/7, 365 days a year. We recognize the urgent and sensitive nature of these situations and offer a fast, typically 3-hour, response time to begin the cleanup process.

No, law enforcement and emergency responders only remove the body or clear the scene. The cleanup of blood, bodily fluids, and other biological materials is left to the property owner. We ensure the area is fully decontaminated, sanitized, and safe for habitation.

In most cases, yes. Our services are typically covered under standard homeowner's or renter's insurance policies. We can work directly with your insurance company to assist with the claims process.

We approach every situation with the utmost empathy and discretion. Our team is committed to confidentiality, and we use unmarked vehicles whenever possible to ensure your privacy during this difficult time.

Our specialization in complete decontamination includes whole-home or building sanitization for complex issues like former Meth Labs (including testing for safety) and widespread viral/bacterial outbreaks, ensuring all surfaces are meticulously washed and tested.

Absolutely. We handle all levels of hoarding, even those that involve biohazards like animal or human waste. Our team approaches every client and situation with the highest degree of compassion, respect, and zero judgment.

Yes. Our technicians are fully trained, certified, and equipped with the necessary Personal Protective Equipment (PPE) to safely remove, transport, and properly dispose of all biohazardous materials according to strict federal and state regulations.

We eliminate odors by removing the source material, not just masking it. After all biohazards are removed, we use specialized, professional-grade equipment and chemical treatments to thoroughly decontaminate and deodorize the space, restoring it to a livable condition.

While we are based near Springfield, IL, our dedicated team covers a large 5-hour service radius across the Midwest, allowing us to serve clients across multiple states in Illinois, Indiana, Kentucky, Missouri, Wisconsin, and surrounding regions.